GENIUS Main catalog Hand tools Pagina 10
Commercieel klantenaanbod**Beste verkopers van GENIUS Tools
Return and Exchange Policy a. If you have received an incorrect product, ordered the wrong item or you are not fully satisfied with our product, you may return the product, prepaid, for a refund or an exchange only if the product has not been used with and is in its original condition and packaging. If the product is no longer in its original packaging, it cannot be returned unless the product is defective. b. To receive a refund or exchange please contact us by phone or e-mail and indicate the reason you would like to return the product. We will then issue an RA# (Return Authorization Number) and absolutely no items without an RA# may be returned. Any items without an RA# will not be accepted at our warehouse. c. Customer will be responsible for shipping costs for the returns except in the case of the incorrect product being shipped by GENIUS Tools, or in the case of a damaged or defective product. Once we receive the product we will ship a replacement product back to customer free of charge. d. All returns and exchanges should be within 30 days from the date of purchase in its original condition and packaging. There will be a 20% restocking fee on all returned or exchanged item(s). An original receipt is required for all returns, exchanges and warranty repair services. If, however, the product has been used and you are not fully satisfied with it, you may return or exchange the product within 7 days from the date of purchase along with a copy of proof of purchase. e. When a warranty product is discontinued or no replacement is available, GENIUS Tools will offer a credit for the value of discontinued product at the time of sale. An original receipt is required. Cancellation a. Any cancellation must be approved by GENIUS Tools, and may be subject to restocking fee and other charges. Delay a. GENIUS Tools shall not be held liable for any damage as a result of any delay or failure to deliver product due to causes of Acts of God, government regulation, strike, inability to procure product, supplies or raw materials, delay in transportation or any other circumstances or cause beyond reasonable control of GENIUS Tools. b. In the event of such delay, the date of delivery shall be extended for a period equal to the length of delay. 8
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