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Service and information/terms and conditions of warranty Terms and conditions of warranty of ZARGES GmbH For many decades, the name of ZARGES has stood for unparalleled quality. The ZARGES quality system was reviewed as part of a certification audit and complies with the current DIN EN ISO 9001:2015 standard. We see the continuous development of our production and quality processes as an obligation towards our customers and partners. Warranty period 10 years for standard ZARGES ladders, scaffold towers and cases as well as products customised using our configurators. 2 years for medical products. The statutory warranty rights apply to all other products. Warranty If you purchase our products directly from us or from an authorised retailer, you are in good hands. This is because we guarantee that our products are free of design, workmanship and material defects when they are handed over to our end customers. This warranty applies to the above-mentioned ZARGES products and is valid within the whole of Europe. This warranty does not restrict any statutory warranty rights of the consumer. Warranties, requirements and limits Please note that warranty claims are only considered valid when the following conditions are fulfilled. Last updated: July 2019 4. Any further claims, especially for downtime or consequential loss, are excluded. Claims that we are legally liable for shall remain unaffected. 5. The following are not covered by the warranty: • damage to our products caused by natural wear and tear, improper handling or modification (especially structural modifications), and defects on products that have been fitted with unauthorised parts or subject to improper repair. • defects on products caused by failure to observe use instructions, improper use, abnormal environmental conditions, excessive loads, excessive use of force, or inadequate care and maintenance. • minor deviations from normal conditions that do not have a significant impact on the product's value and fitness for use. • damage caused by improper packaging when returning a product. Inspection and shipping costs In the event of a valid warranty claim, we shall bear the inspection and shipping costs. If a warranty claim is considered invalid, you will be responsible for the inspection and shipping costs. 1. Warranty claims are to be made to us in writing within the warranty period as soon as a defect is discovered or could have possibly been discovered. After submitting a warranty claim, you will be promptly informed about how to proceed (e.g. return, collection). 2. You must provide invoices or other relevant documents (e.g. delivery note) as proof of purchase. 3. If a warranty claim is valid, we shall repair or replace the product with a similar product of similar function at our sole discretion and bear the resulting costs. The General Terms and Conditions of ZARGES GmbH can be found here: www.zarges.com/en/terms-and-conditions 321
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