Return Policy

Right of Revocation

Any natural person who concludes a legal transaction for purposes that can be attributed mainly neither their commercial nor their independent professional activity (consumer), has the following right of withdrawal:
You have the right to terminate this agreement within 14 days from the date on which you or a third party you designate is not the carrier, or the goods (or, in the case of a contract for several goods, a single order or the delivery of a product In several consignments, the last product or part of the consignment), without giving reasons.

In order to exercise your right of revocation, you must inform us (ToolTeam® - August GmbH, Lindauer Str. 69, DE-D-50935 Köln, : [email protected], Fax: +49(0)221/43082789, Tel: +49(0)221/43082760) by means of a clear statement (eg a letter, fax or e-mail sent by mail) about your decision to revoke this contract. You can also use the enclosed sample revocation form, but this is not required. If you use our Online return center we will immediately send you a confirmation ( Eg by e-mail) about the receipt of your revocation. In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

bookSample revocation form

Revocation Sequence:

If you revoke this Agreement, we will reimburse you all payments that we have received from you, including the cost of delivery (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us And any surcharges, processing and transfer charges). This repayment will be effected immediately and at the latest within fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment that you have used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees. We may refuse the refund until we have recovered the goods or until you have demonstrated that you have returned the goods, whichever is earlier.

Please use our Online return center to coordinate the return. If possible, we pick up the goods from you. Otherwise, you must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.

To obtain the correct return address, register the return via our Online return center. In the event of a return, you will bear all direct costs of returning the goods.

The right of withdrawal does not exist for distance contracts for the delivery of goods that are made to customer specifications or clearly tailored to personal needs (Customized production).

They shall only be liable for any loss in value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.

Exceptions from right of withdrawal

The right of revocation does not exist or expires in the case of the following contracts

•  Contracts for the supply of goods, which are made according to customer specifications or which are clearly tailored to the personal needs (Customized production),
•  Contracts for the supply of sealed goods which are not suitable for return on grounds of health or hygiene if their seal has been removed after delivery,
•  Contracts for the supply of goods which, after being delivered, have been inseparably mixed with other goods because of their nature, and
•  Contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

End of revocation