DEWALT Main catalog for power tools and accessories Page 10
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DEWALT TOTAL SERVICE WHAT IS TOTAL SERVICE? In general, any tool being returned to a service agent under a Total Service Plan will be fully inspected and tested. Any worn, damaged or defective parts will be replaced, grease and seals replaced as required. The tool will undergo final safety and operational checks before being returned. DEWALT GUARANTEE ON WORKMANSHIP DEWALT® applies very high quality standards to its suppliers and manufacturing operations, and 100% of all products are tested prior to leaving the factory, there are however, rare occasions where a product defect occurs. Where it can be verified to your satisfaction that a defect was caused by either: • Incorrect assembly or • One or more components were not manufactured to design specification limits. The DEWALT® Warranty provides for the repair of such a defect to the product at no charge to the user. Repair of Products with defective materials or workmanship is covered by the 1 Year product warranty. In the following years. the DEWALT® standard manufacturer’s warranty (1 Year warranty) does not cover components that are subject to wear and tear caused by use in accordance with the instructions for use. These are all paid services and can be covered under Total Service. 10
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