Rodac SAM Katalog Strana 6
Nabídka komerčních zákazníků **Nejlépe prodávané z Rodac International
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YOUR ASSOCIATED SERVICES SAM 4.0 In order to accompany the development of SAM connected tools, special programmes (configuration, training) developed by SAM are at your disposal. TAILOR-MADE ADVICE Whatever your specific need may be, our dedicated service will provide you with a solution. • Customisation • Roller cabinets with a wide choice of colours, custom-made storage foam… SAM www.sam.eu MADE IN FRANCE From its two production sites in Saint-Etienne and Montpellier and with its long-standing network of subcontractors, all of them French, SAM designs, develops and makes 60% of the products it sells in France, thereby contributing to the brand’s international reputation and its image as a socially responsible company. SAM IN FRANCE This label refers to the SAM-branded products that meet the 22 approval points in our Cyllene process. These products meet specifications drawn up at our headquarters in Saint-Etienne and submitted to industrial players recognised for their know-how. They are designed and then assembled in our factories. • Tools made to your drawings («OSP» service) CLOSE PROTECTION Every tool in the range benefits from the SAM warranty. A SERVICE THAT REASSURES NUMBERS TO CONTACT US Customer Service Department / Technical Department : +33 (0)4 77 921 323. • 4 expert departments work on a daily basis to repair and maintain your hand and power tools. • Do you have technical question? Our technical experts and engineers are here to help you in your research. CUSTOMER RELATIONS The Customer Service department is here to help you from Monday to Friday, from 8 am to 6 pm. • We have a dedicated department that is able to answer the most common questions immediately. • If your question needs a little more research, you will receive an answer within 48 hours. 5% OF OUR TURNOVER IS SPENT ON R&D For the last three years, SAM has invested more than 5% of its turnover in an ambitious R&D programme named SAMTech in order to improve the productivity, safety and comfort of our customers. 6
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